Hospitality
Session Date
Lesson Topic
Intro to Hospitality - The Cruise Industry
Lesson Outline
The cruise industry and the economic impact of the Carona virus.
Session Minutes
30
Minutes Student Attended
30
Lesson Comments
Nicole showed a few pictures of her cruise to Iceland. She was advised to do more work on her presentation and we watched a video regarding the impact of the Coronavirus pandemic on the cruise industry.
Session Date
Lesson Topic
Intro to Hospitality - The Cruise Industry
Lesson Outline
Overview of the Cruise Industry.
Assignment
Prepare a 10-15 min presentation on cruise in Iceland
Session Minutes
60
Minutes Student Attended
60
Lesson Comments
General presentation of the industry and its economic impact. We reviewed the number of lines, number of companies, of passengers; as well as the principal destinations and activities, and the different types of cruise ships. We also watched a video presenting the 10 biggest cruise ships in the world. During the class, Nicole mentioned that she had been on a cruise in Iceland, so her assignment for next class is a 10-15 min presentation on this cruise.
Session Date
Lesson Topic
Intro to the Hotel Industry-Departments
Lesson Outline
The aim of this lesson was to finish the introduction to the different departments in a hotel, with their functions, the different jobs and the way they interact together.
Session Minutes
60
Minutes Student Attended
60
Session Date
Lesson Topic
Intro to the Hotel Industry - Hotel Departments
Lesson Outline
The goal of this lesson was to understand the different departments in a hotel along with the different job titles in the departments.
Session Minutes
30
Minutes Student Attended
30
Session Date
Lesson Topic
Intro to Hospitality - Event Planning
Lesson Outline
Learning how to set up plates, kitchen area and outside area... Nicole helped with all these aspects of the preparation for the refreshments served during the intermission of the 2020 Art and Talent Show.
Session Minutes
60
Minutes Student Attended
60
Session Date
Lesson Topic
Intro to Hospitality - Event Planning
Lesson Outline
Nicole pursued with the preparation of the catering for the Art and Talent Show Event. We prepared an inventory of existing supply and prepared an estimate of needs for the accountant.
Session Minutes
30
Minutes Student Attended
30
Session Date
Lesson Topic
Intro to the Hotel Industry - Hotel Classification
Lesson Outline
Nicole learned the different criteria to classify a hotel, as well as the way they can intersect. Nicole had to research different hotels in the area in order to find how they were categorized. She also researched the 6 and 7 star hotels around the world.
Session Minutes
60
Minutes Student Attended
60
Session Date
Lesson Topic
Intro to the Hotel Industry - Field trip
Lesson Outline
As an introduction to the hotel industry, student was able to visit and discover the ins and outs of a hotel in Palm Beach Gardens. She was also able to experience first hand examples of good and bad customer service.
Assignment
n/a
Session Minutes
60
Minutes Student Attended
60
Session Date
Lesson Topic
Intro to the Hotel Industry
Lesson Outline
The Different types of accommodation... What are the different types of hotels and how hotels are rated...
Assignment
Prepare questions for field trip to hotel in Palm Beach Gardens
Session Minutes
30
Minutes Student Attended
30
Session Date
Lesson Topic
Customer service
Lesson Outline
Understand what the great customer service means, how to have H.E.A.R.T and how to turn an angry customer into a happy one.
Session Minutes
60
Minutes Student Attended
60